Frequently Asked Questions

Our terms and conditions will apply to all workshop and classes bookings, please feel free to contact us if you have any further questions. Please read the below terms prior to enrolling into our classes.

• Extra support. When booking please ensure you advise us in email if  you or your child will need any extra support, be it behavioural, emotional, mental or physical support needed.. We welcome everyone but will need to explain the health and safety guidelines of attending an art room and may need to action the employ of additional staff. Where the parent or guardian or support worker is unable to attend, we will engage extra staff , these costs will need to be negotiated within the costs of the program between the school and the customer or relevant service provider.. Please accept this in understanding that some classes will use tools and processes that could cause injury if the steps and class rules are not understood and followed.
• Age limits and guides in children workshops. Each class will have a recommended age, this is to ensure the content is appropriate for the level of learning and comprehension. If you have an enquiry about a child who is ready to learn at a higher level simply contact us to arrange a discussion.
• Allergies.Food and drink. Messy food and drinks could damage artworks please be mindful of this when packing lunches. We ask you observe basic allergy guide lines when bringing food, avoid nuts. We can not guarantee an allergy safe space but we will do our best to facilitate, educate and request safe foods on the days children are booked into classes. Parents must advise us of allergies on booking and when entering the studio. Relevant handover should be given and Epi pens available where necessary. We do not administer medications.
• All payments are final, classes and workshops are all pre planned and budgeted for.
• Refunds and credit. There are no refunds for classes or workshop bookings. If you need to cancel or postpone your booking please do so via email in writing so we have all the details we need to assess what we can do to help. Although not guaranteed due to the changing nature of the classes, we may be able to offer a credit to a future date.
• We reserve the right to use some of the student art from time to time in advertising media including web, social media and other Redlands Art School platforms. Please advise us if you do not wish this to occur.
• We forbid unlawful behaviour including vandalism, hate speech, bullying, disrespectful behaviour in classes. Students who behave in this way and are disruptive to the class environment will be asked to leave, parents or the relevant body will be contacted. Enrolment can be cancelled without remuneration.
• Redlands Art School is not responsible for the loss of items brought into the art spaces, we also reserve the right to put aside any objects that could be deemed distracting or dangerous to the fellow students attending.